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2012 Apr AGA/EEI Customer Service Conference & Exposition
Monday, April 09, 2012 - Thursday, April 12, 2012
Omni Hotel Fort Worth
1300 Houston St Ft Worth, TX 76102 UNITED STATES

2012 Conference Theme: Customer Engagement and Experience

The AGA/EEI Customer Service Conference and Exposition is the premiere utility industry customer service conference. Utility professionals from all levels, vice president through analyst, will be present to learn and share new ideas. The general sessions include broad ranging topics on improving customer service throughout your organization. The breakout session covers subjects on Call Center, Billing and Payment Processing, Credit and Collections, Meter Reading/Field Service/Revenue Protection, and Commercial and Industrial Account Management which give attendees an opportunity to hear best practices and share their successes as well. The exposition hall will include over 50 of the industry’s finest partners. Don’t miss this unique opportunity to network with your peers.


Note: Meeting schedule change – New date sequence for the 2012 Customer Service Conference.  The conference will begin on Monday night rather than Sunday night and will end on Thursday at noon rather than Wednesday at noon.  This change ws made to accommodate member requests.)


REGISTRATION:
Link to the Registration tab above to register online.
In the event your company’s policy restricts online registration, please contact Kelly Batte for a registration form at kbatte@aga.org or (202) 824-7026.

 

EXHIBIT/SPONSORSHIP OPPORTUNITIES:

The Exhibitor Prospectus is located under the Meeting Documents tab.
Contact AGA/EEI Exhibit Management c/o Exhibit Promotions Plus, Inc.
Phone: 410/997-0763 or 301/596-3028 | Email: agaeei@epponline.com
Website:
www.epponline.com

 

HOTEL INFORMATION:

Omni Fort Worth Hotel - SOLD OUT.  Overflow hotel information follows.
1300 Houston Street
Fort Worth, Texas 76102

Phone: (817) 535-6664
Fax: (817) 772-8140

www.omnifortworthhotel.com

Our special rate is $189 plus tax per night, single or double occupancy. The hotel cut off is March 8, 2012.

 

Overflow Hotel
Sheraton Fort Worth Hotel & Spa
1701 Commerce St.
Fort Worth, TX 76102
Phone: Phone: (817) 335-7000
Website: click here
(located across the water park from the Omni Fort Worth Hotel)

To make your hotel reservations, call the hotel directly at 888-627-8556 and identify yourself with the American Gas Association room block.
http://www.aga.org/Events/2012Events/aga-eei-cust-srvc-conf-and-expo/Pages/HotelInformation.aspx 

CONFERENCE ATTIRE

The dress code is business-casual for all daytime functions.  Please note that the meeting room temperatures are generally cool and difficult to moderate - please bring appropriate attire for such conditions.

 

LOCAL ATTRACTIONS

Fort Woth Convention and Visitors Bureau - http://www.fortworth.com/

 

 

  • 2012 Conference Theme: Customer Engagement and Experience

    The AGA/EEI Customer Service Conference and Exposition is the premiere utility industry customer service conference. Utility professionals from all levels, vice president through analyst, will be present to learn and share new ideas. The general sessions include broad ranging topics on improving customer service throughout your organization. The breakout session covers subjects on Call Center, Billing and Payment Processing, Credit and Collections, Meter Reading/Field Service/Revenue Protection, and Commercial and Industrial Account Management which give attendees an opportunity to hear best practices and share their successes as well. The exposition hall will include over 50 of the industry’s finest partners. Don’t miss this unique opportunity to network with your peers.


    Note: Meeting schedule change – New date sequence for the 2012 Customer Service Conference. The conference will begin on Monday night rather than Sunday night and will end on Thursday at noon rather than Wednesday at noon. This change ws made to accommodate member requests.)

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  • Link to the Registration tab above to register online.
    In the event your company’s policy restricts online registration, please contact Kelly Batte for a registration form at kbatte@aga.org or (202) 824-7026
    | top
  • The Exhibitor Prospectus is located under the Meeting Documents tab.
    Contact AGA/EEI Exhibit Management c/o Exhibit Promotions Plus, Inc.
    Phone: 410/997-0763 or 301/596-3028 | Email: agaeei@epponline.com
    Website:
    www.epponline.com
    | top
  • Omni Fort Worth Hotel - SOLD OUT. Overflow hotel information follows.
    1300 Houston Street
    Fort Worth, Texas 76102

    Phone: (817) 535-6664
    Fax: (817) 772-8140

    www.omnifortworthhotel.com

    Our special rate is $189 plus tax per night, single or double occupancy. The hotel cut off is March 8, 2012.

    Overflow Hotel
    Sheraton Fort Worth Hotel & Spa
    1701 Commerce St.
    Fort Worth, TX 76102
    Phone: Phone: (817) 335-7000
    Website: click here
    (located across the water park from the Omni Fort Worth Hotel)

    To make your hotel reservations, call the hotel directly at 888-627-8556 and identify yourself with the American Gas Association room block.
    http://www.aga.org/Events/2012Events/aga-eei-cust-srvc-conf-and-expo/Pages/HotelInformation.aspx
    | top
  • The dress code is business-casual for all daytime functions. Please note that the meeting room temperatures are generally cool and difficult to moderate - please bring appropriate attire for such conditions.
    | top
  • Fort Woth Convention and Visitors Bureau - http://www.fortworth.com/
    | top