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Low-Income Energy Assistance
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Matrix of EEI Member Company Low-Income Programs
Includes bill assistance, community outreach, economic development, energy efficiency, LIHEAP, and weatherization programs. Organized by company, the matrix features descriptions of the programs, program partners, and relevant links.
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Products
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DataSource™
The industry's premiere customer service benchmarking product. Drawing on the experience of 65 electric companies, these annual studies give you cost comparison information and intelligence on the industry's best customer service practices. Topics include Field Services, Meter Reading, Call Center, Business Office, Credit and Collections, Revenue Protection, and more! Free to participating EEI/AGA member companies.
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Demand Response Benchmarking Summary Report
This online benchmarking system, which uses the DataSource™ platform, allows entities to compare program costs, benefits, and management parameters. Companies are protected with privacy codes.
Public Opinion Research
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National Residential Customer Monitor Survey
Want to know what residential customers think? EEI sponsors this twice-yearly national telephone survey of 1,000 residential customers to obtain data on residential customers' attitudes, beliefs, and opinions about their electric companies and on issues affecting the industry.
Industry Advertising
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Energy Ad Tracker
See what public-policy messages companies are advancing in EEI's Energy Ad Tracker, a searchable database that allows you to view storyboards of advertising by electric and gas companies, environmental groups, advocacy organizations, and public education campaigns.
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Ad Spending Report
Find out how much companies are spending on advertising in EEI's Ad Spending Report.
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