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Hurricane Florence’s strong winds, heavy rain, storm surge, and inland flooding brought widespread power outages and catastrophic damage to the Carolinas. Impacted electric companies reported that they restored power to more than 1.9 million customers, or approximately 97 percent, one week after Florence made landfall. 

Days before the storm arrived, electric companies in Florence’s path activated their emergency response plans; mobilized restoration workers and staging equipment; and coordinated their preparation and response efforts with federal, state, and local government officials. 

Once the storm hit, crews worked around the clock to restore power where it was safe and conditions allowed. As the storm progressed, electric companies reallocated resources strategically to ensure a safe and efficient response. 

The electric power industry’s response to Hurricane Florence included an army of more than 40,000 workers from investor-owned electric companies, public power utilities, and electric cooperatives—from across the United States and Canada. This workforce included crews and support personnel from affected companies, contractor resources, and additional workers from mutual assistance partners outside the expected impact area. Additional electric companies outside of the storm zone monitored and assessed the situation and stood ready to provide assistance. 

During and after Florence, the electric power industry worked through the CEO-led Electricity Subsector Coordinating Council (ESCC) to ensure unity of effort across the highest levels of industry and government. Senior officials from the Department of Energy, Department of Homeland Security, and FEMA held daily coordination calls with the CEOs of electric companies in the path of Hurricane Florence to support the restoration effort.

We give our heartfelt thanks to the men and women from impacted electric companies and their mutual assistance partners who worked tirelessly in difficult circumstances to restore power.

EEI Resources
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Resources
September 21
Social Media Snapshot
September 19
Florence News Snapshot
September 18
EEI Talking Points
September 15
Hurricane Florence and Power Restoration: 6 Things to Know
September 14
ESCC Press Release
5 Things to Know
Floods and Power Restoration
A Step-by-Step Process
Restoring Power After a Storm
5 Things to Know
Mutual Assistance
Be Prepared for a Power Outage
Emergency Outage Kit: List of Items
Tips for Before and After a Flood
Flood Safety Tips
Tips for Before, During, and After
Hurricane Safety Tips
The Steps To The Power Restoration Process

​Every electric company has a detailed plan for restoring power after storms. Typically, one of the first steps is to make sure that power is no longer flowing through downed lines. Restoration then proceeds based on established priorities. Below are the steps to restore power after a storm. Learn More.

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  • ​September 24, 2018

    Florida Power & Light (FPL)

  • ​September 24, 2018

    Florida Power & Light (FPL)

  • ​September 24, 2018

    Florida Power & Light (FPL)

  • ​September 23, 2018

    Duke Energy

  • ​September 23, 2018

    Duke Energy

  • ​September 23, 2018

    Duke Energy

  • ​​​September 23, 2018

    Duke Energy

  • ​September 23, 2018

    Duke Energy

  • ​September 23, 2018

    Duke Energy

  • ​September 23, 2018

    Oklahoma Gas & Electric (OGE)

  • ​​​September 23, 2018

    Duke Energy

  • ​September 23, 2018

    Duke Energy

  • ​​​September 23, 2018

    Duke Energy

  • ​September 22, 2018

    Oklahoma Gas & Electric

  • ​​September 22, 2018

    Duke Energy

  • ​​September 22, 2018

    Duke Energy

  • ​​September 22, 2018

  • ​​September 22, 2018

  • ​​September 22, 2018


  • ​September 21, 2018

  • ​September 21, 2018

    Duke Energy

  • ​September 21, 2018

    Duke Energy

  • ​September 21, 2018

  • ​September 21, 2018

    Restoration continues

  • ​September 21, 2018

    Restoration continues

  • ​September 21, 2018

    Duke Energy

  • September 21, 2018

    Oklahoma Gas & Electric (OGE)

  • ​September 21, 2018

    Duke Energy

  • September 21, 2018

    Thank You!

  • ​September 21, 2018

    Restoration continues

  • ​September 21, 2018

    Restoration continues

  • ​September 21, 2018

    Restoration continues

  • ​September 21, 2018

    Oklahoma Gas & Electric (OGE)

  • ​September 21, 2018

    Restoration continues

  • ​September 21, 2018

    Damage from Hurricane Florence

  • ​September 20, 2018

    Thank You!

  • ​​September 20, 2018

    Duke Energy

  • ​​September 20, 2018

    Restoration continues

  • ​​September 20, 2018

    Flooding and damage from Hurricane Florence

  • ​September 20, 2018

    Damage from Hurricane Florence

  • ​September 20, 2018

    Damage from Hurricane Florence

  • ​September 20, 2018

    Flooding from Hurricane Florence

  • ​September 20, 2018

    Duke Energy

  • ​September 20, 2018

    Duke Energy

  • ​September 20, 2018

    Duke Energy

  • ​September 20, 2018

    Duke Energy

  • ​September 20, 2018

    Duke Energy

  • ​September 20, 2018

    Duke Energy

  • ​September 20, 2018

    Duke Energy

  • ​September 19, 2018

    Duke Energy

  • ​September 19, 2018

    Duke Energy

  • ​September 20, 2018

    Duke Energy

  • ​September 20, 2018

    Duke Energy

  • ​September 19, 2018

    Duke Energy

  • ​September 19, 2018

    Duke Energy

  • ​September 19, 2018

    Duke Energy

  • ​September 19, 2018

    Damage from Hurricane Florence

  • ​September 19, 2018

    Duke Energy

  • ​September 19, 2018

    Thanks Duke!

  • ​September 19, 2018

    Duke Energy

  • ​September 19, 2018

    Flooding from Hurricane Florence

  • ​September 19, 2018

    Duke Energy

  • September 19, 2018

    Duke Energy CEO Lynn Good met with President Donald Trump, as well as federal and state agencies, at Cherry Point MCAS to provide an update on power restoration and the challenging conditions crews are facing as they restore service following Hurricane Florence.

  • ​September 19, 2018

    Duke Energy

  • ​September 19, 2018

    Duke Energy crews are greeted with homemade bag lunches from the Wilmington community.

  • September 18, 2018

    Damage from Hurricane Florence

  • September 18, 2018

    Damage from Hurricane Florence

  • ​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • September 18, 2018

    Florida Power & Light (FPL)

  • ​September 18, 2018

    Florida Power & Light (FPL)

  • ​September 18, 2018

    Florida Power & Light (FPL)

  • ​September 18, 2018

    Florida Power & Light (FPL)

  • September 18, 2018

    Damage from Hurricane Florence

  • ​September 18, 2018

    Damage from Hurricane Florence

  • ​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Damage from Hurricane Florence

  • ​September 18, 2018

    Damage from Hurricane Florence

  • ​September 18, 2018

    Damage from Hurricane Florence

  • ​September 18, 2018

    Damage from Hurricane Florence

  • ​September 18, 2018

    Damage from Hurricane Florence

  • ​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Oklahoma Gas & Electric (OG&E)

  • ​​September 18, 2018

    Oklahoma Gas & Electric (OG&E)

  • ​​September 18, 2018

    Duke Energy

  • ​​September 18, 2018

    Duke Energy

  • ​​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • ​​September 18, 2018

    Duke Energy

  • ​September 18, 2018

    Duke Energy

  • ​September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Florida Power & Light (FPL)

  • ​September 17, 2018

    Florida Power & Light (FPL)

  • ​September 17, 2018

    Florida Power & Light (FPL)

  • ​September 17, 2018

    Duke Energy crews load up on poles to support restoration.

  • ​September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Duke Energy

  • September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Damage from Hurricane Florence

  • ​September 17, 2018

    Duke Energy

  • ​September 17, 2018

    Duke Energy

     
  • September 17, 2018

    Duke Energy

  • ​September 17. 2018

    Entergy Arkansas

  • ​September 17, 2018

    Florida Power & Light (FPL)

  • ​September 17, 2018

    Duke Energy scenes from Chesterfield County, S.C.

  • ​September 17, 2018

    Duke Energy scenes from Chesterfield County, S.C.

  • ​September 17, 2018

    Duke Energy scenes from Chesterfield County, S.C.

  • ​September 17, 2018

    Duke Energy crews.

  • ​​September 17, 2018

    Entergy Louisiana working hard to restore power quickly and safely.

  • ​September 17, 2018

    Duke Energy crews continue to restore power.

  • ​September 17, 2018

    Duke Energy crews continue to restore power.

  • ​September 17, 2018

    Duke Energy crews continue to restore power.

  • ​September 16, 2018

    Duke Energy

  • ​September 16, 2018

    Flooding from Hurricane Florence.

  • ​September 16, 2018

    Duke Energy

  • ​September 16, 2018

    Oklahoma Gas & Electric (OG&E)

  • ​September 16, 2018

    Oklahoma Gas & Electric (OG&E)

  • ​September 16, 2018

    Duke Energy

  • ​September 16, 2018

    Duke Energy

  • ​September 16, 2018

    Damage caused by Hurricane Florence.

  • ​September 16, 2018

    Oklahoma Gas & Electric (OG&E)

  • ​September 15, 2018

    South Carolina Electric & Gas Company (SCE&G)​​​

  • ​September 15, 2018

    South Carolina Electric & Gas Company (SCE&G)​​​

  • ​September 15, 2018

    South Carolina Electric & Gas Company (SCE&G)​​​

  • ​September 15, 2018

    South Carolina Electric & Gas Company (SCE&G)​​​

  • ​September 15, 2018

     

    South Carolina Electric & Gas Company (SCE&G)​

  • ​September 15, 2018

    South Carolina Electric & Gas Company (SCE&G)

  • ​September 15, 2018

    Duke Energy crews restoring power in the wake of Hurricane Florence.

  • ​September 15, 2018

    Damage caused by Hurricane Florence.

  • ​September 15, 2018

    Downed power lines caused by Hurricane Florence.

    Always stay away from downed power lines, flooded areas, and debris. Treat all fallen wires and anything touching them as though they are energized.​​

  • ​September 15, 2018

    Downed power lines due to Hurricane Florence. 

  • ​September 15, 2018

    Duke Energy crews ready to restore power as soon as it is safe.

    Safety is our number one priority. Electric companies will never put their customers, communities, or crews in harm’s way.​​

  • ​September 15, 2018

    Damage caused by Hurricane Florence.

  • ​September 15, 2018

    Duke Energy

  • ​September 15, 2018

    Duke Energy crews prepare to restore power after Hurricane Florence.

  • ​September 15, 2018

    Damage caused by Hurricane Florence.​

    Always stay away from downed power lines, flooded areas, and debris. Treat all fallen wires and anything touching them as though they are energized.​

  • September 15, 2018

    South Carolina Electric & Gas Company (SCE&G)

  • ​September 14, 2018

    EEI President Tom Kuhn (at left) with Department of Homeland Security Undersecretary for the National Protection and Programs Directorate Chris Krebs at the National Response Coordination Center.

  • ​September 14, 2018

    Exelon Corporation ready to respond as Florence makes landfall in North Carolina.

  • ​September 14, 2018

    Duke Energy warns of uprooted trees, toppled power poles, flooded substations and damageed powerlines across both states as Florence passes through.

  • ​September 14, 2018

    Consumers Energy crews are prepared for the call to respond to Florence.

     

  • ​September 14, 2018

    Dominion Energy is ready to help with Florence restoration.

  • ​September 14, 2018

    Dominion Energy is ready to help with Florence restoration.

  • ​September 14, 2018

    South Carolina Electric & Gas have more than 500 out-of-state utility workers ready to help with Florence restoration.

  • ​September 13, 2018

    OG&E crews arrive in Greensboro, NC to wait for assignments following Hurricane Florence.​

  • ​September 13, 2018

    OG&E crews arrive in Greensboro, NC to wait for assignments following Hurricane Florence.​

  • ​September 13, 2018

    OG&E crews arrive in Greensboro, NC to wait for assignments following Hurricane Florence.​

  • ​September 13, 2018

    Duke Energy preparing for Florence.

  • ​​September 13, 2018

    Duke Energy preparing for Florence.
  • ​September 13, 2018

    Entergy Mississippi preparing for Florence.

  • ​September 13, 2018

    Entergy Mississippi preparing for Florence.

  • ​September 13, 2018

    Southern Company heads out to assist during Florence restoration.

  • ​September 13, 2018

    Florida Power & Light stands prepared to assist the restoration after Florence.​

  • ​September 13, 2018

    Florida Power & Light stands prepared to assist the restoration after Florence.

  • ​September 13, 2018

    Duke Energy crews are prepared to respond to Florence.​

  • ​September 13, 2018

    Duke Energy crews are prepared to respond to Florence.​

  • ​September 13, 2018

    Duke Energy crews are prepared to respond to Florence.

  • ​September 13, 2018

    Entergy Louisiana crews are ready to help restore power quickly and safely after Florence.

  • ​September 13, 2018

    Duke Energy waiting to respond after Florence.

  • ​September 13, 2018

    Duke Energy waiting to respond after Florence.

  • ​September 13, 2018

    Duke Energy waiting to respond after Florence.

  • ​September 13, 2018

    Mississippi Power crews are rolling out to aid in the restoration following Florence.

  • ​September 13, 2018

    Florida Power & Light sent to Carolinas ahead of Florence.

  • ​September 13, 2018

    Duke Energy ready for Florence with largest Carolinas storm response ever.

  • ​September 13, 2018

    Mississippi Power leaves to help with restoration after Florence.

  • ​September 13, 2018

    Mississippi Power crews leave for the Carolinas to assist with restoration after Florence.

  • ​September 13, 2018

    Mississippi Power crews leave for the Carolinas to assist with restoration after Florence.​​

  • ​September 13, 2018

    The AES Corporation is standing by and ready to support the recovery efforts from Florence.

  • ​​September 13, 2018

    South Carolina Electric & Gas crews preparing for Florence.​

  • ​September 13, 2018

    Tampa Electric ready to assist during Florence restoration.

  • ​September 13, 2018

    South Carolina Electric & Gas crews meeting and preparing for Florence.

  • ​September 12, 2018

    Entergy crews pray for safety before leaving Arkansas.

  • ​September 12, 2018

    Entergy Louisiana team of 200 workers headed to the carolinas ahead of Florence.

  • ​September 12, 2018

    Duke Energy crews preparing to deploy to the Carolinas ahead of Florence.

  • ​September 12, 2018

    Duke Energy crews preparing to deploy to the Carolinas ahead of Florence.

  • ​September 12, 2018

    Duke Energy crews preparing to deploy to the Carolinas ahead of Florence.

  • ​September 12, 2018

    Duke Energy crews preparing to deploy to the Carolinas ahead of Florence.

  • ​September 12, 2018

    Duke Energy crews preparing to deploy to the Carolinas ahead of Florence.

  • ​September 12, 2018

    Duke Energy crews preparing to deploy to the Carolinas ahead of Florence.

  • ​September 12, 2018

    Dayton Power & Light is heading south, ready to help ahead of Florence.

  • September 12, 2018

    Entergy Mississippi crews meeting and preparing for Florence.

  • September 12, 2018

    Entergy Mississippi crews meeting and preparing for Florence.​

  • ​September 11, 2018

    Alabama Power crews from across the state are headed north ahead of Florence.

  • ​Septembr 11, 2018

    More than 500 Florida Power & Light Company lineworkers are headed to the Carolinas to respond to Florence.
  • ​September 11, 2018

    More than 500 Florida Power & Light Company lineworkers are headed to the Carolinas to respond to Florence.

  • ​September 11, 2018

    More than 500 Florida Power & Light Company lineworkers are headed to the Carolinas to respond to Florence.
  • ​September 11, 2018

    More than 100 Entergy Mississippi and contract lineworkers are headed to the Carolinas to respond to Florence outages.

  • ​September 11, 2018

    TECO crews headed to the Carolinas ahead of Florence.

     

  • ​September 11, 2018

    Pepco Holdings President and CEO Dave Velazquez joins District of Columbia Mayor Muriel Bowser to discuss the approach of Hurricane Florence.

  • ​September 11, 2018

    Safety briefing for Duke Energy, Ohio & Kentucky workers headed to North Carolina ahead of Florence.

  • September 11, 2018

    OG&E leaves for North Carolina ahead of Florence.  


  • ​September 11, 2018

    OG&E leaves for North Carolina ahead of Florence.  

  • September 11, 2018

    OG&E leaves for North Carolina ahead of Florence.   



  • September 11, 2018

    100 Entergy Arkansas linemen plus support worker headed to the East Coast to help restore power after Florence makes landfall Thursday.
    ​​
  • September 11, 2018
    Dominion Energy preparing for significant impacts from Florence on Thursday.

Energy Company Outage Web Sites

Additional Information
Data includes information submitted by investor-owned electric companies only. Additional information for municipal systems, electric cooperatives, and other energy service providers can be found by visiting the systems, electric cooperatives, and other energy service providers can be found by visiting the National Rural Electric Cooperative Association and the American Public Power Association.
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