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2011 Apr EEI/AGA Customer Service Executive Summit Meeting
Monday, April 04, 2011 - Tuesday, April 05, 2011
Hyatt Regency Crown Center
2345 McGee St Kansas City, MO 64108 UNITED STATES

Join your peers for this unique officer-level utility executive summit.  Industry leaders will discuss how to develop customer-driven strategies to help you reach and exceed your customer satisfaction goals. 

Details:

EEI/AGA Customer Service Executive Summit
April 4-5, 2011 from 1:30 PM to 5:30 PM (both days)
Hyatt Regency Crown Center - Kansas City, Missouri

Agenda Topics Include:

New Technologies

  • When is the right time to deploy?
  • What are the latest in customer service technologies and which ones are right for your utility?
  • Which new technologies will bring the best return on investment?

Improving the Customer Experience

  • How are customer expectations changing and what are utilities doing to keep up?
  • What programs are showing positive impacts on customer satisfaction?

Rate and Regulatory Issues

  • How are other utilities dealing with rate lag?
  • What are the latest regulatory models that are getting positive reactions from state commissions and consumer advocates?
  • How are utilities dealing with increasing regulatory pressures, while trying to maintain positive customer satisfaction?

Operational Efficiencies

  • How are utilities reducing costs while maintaining or improving service?
  • What innovative approaches to workforce management are being implemented?
  • What organizational structural changes are utilities exploring?

Registration:

You are invited to attend the entire Customer Service Conferece and Exposition.  The agenda and registration information is located at  www.eei.org/meetings-customerservice

To register for the Executive Summit only, please visit www.eei.org/meetings 

Hotel Information: Main hotel sold out. 

Hyatt Regency Crown Center
2345 McGee Street
Kansas City, MO 64108

Phone: 816-421-1234
Room rate: $149.00
Hotel cut-off date: March 12, 2011

Overflow Hotel - located across the street from the Hyatt Regency and connected by skywalk also
The Westin Crown Center
One East Pershing Road
Kansas City, MO  64108
Phone: 816-474-4400 or 800-228-3000
Room rate: $169  Hotel cut-off date: March 21, 2011 at 5pm CT

For more information, please contact:

Becky Harsh at bharsh@eei.org / 202-508-5563 or
Gail Croom at gcroom@eei.org / 202-508-5548

  • Join your peers for this unique officer-level utility executive summit. Industry leaders will discuss how to develop customer-driven strategies to help you reach and exceed your customer satisfaction goals.
    | top
  • EEI/AGA Customer Service Executive Summit
    April 4-5, 2011 from 1:30 PM to 5:30 PM (both days)
    Hyatt Regency Crown Center - Kansas City, Missouri
    | top
  • New Technologies

    • When is the right time to deploy?
    • What are the latest in customer service technologies and which ones are right for your utility?
    • Which new technologies will bring the best return on investment?

    Improving the Customer Experience

    • How are customer expectations changing and what are utilities doing to keep up?
    • What programs are showing positive impacts on customer satisfaction?

    Rate and Regulatory Issues

    • How are other utilities dealing with rate lag?
    • What are the latest regulatory models that are getting positive reactions from state commissions and consumer advocates?
    • How are utilities dealing with increasing regulatory pressures, while trying to maintain positive customer satisfaction?

    Operational Efficiencies

    • How are utilities reducing costs while maintaining or improving service?
    • What innovative approaches to workforce management are being implemented?
    • What organizational structural changes are utilities exploring?
    | top
  • You are invited to attend the entire Customer Service Conferece and Exposition. The agenda and registration information is located at www.eei.org/meetings-customerservice.

    To register for the Executive Summit only, please visit www.eei.org/meetings
    | top
  • Hyatt Regency Crown Center
    2345 McGee Street
    Kansas City, MO 64108

    Phone: 816-421-1234
    Room rate: $149.00
    Hotel cut-off date: March 12, 2011

    Overflow Hotel - located across the street from the Hyatt Regency and connected by skywalk also
    The Westin Crown Center
    One East Pershing Road
    Kansas City, MO 64108
    Phone: 816-474-4400 or 800-228-3000
    Room rate: $169 Hotel cut-off date: March 21, 2011 at 5pm CT

    | top
  • Becky Harsh at bharsh@eei.org / 202-508-5563 or
    Gail Croom at gcroom@eei.org / 202-508-5548
    | top