Edison Electric Institute today announced the recipients of its 2012 National Key Accounts Customer Service Awards program. The winning electric utility companies and representatives, selected by the nation’s leading chain and multi-site businesses, are:
Electric Utility Companies
• Duke Energy
• Pacific Gas & Electric
• Southern California Edison
Individual Representative Awards
• Terry Holt, Duke Energy
• Greg Cope, Florida Power & Light
• Darren Kelsey, American Electric Power
• Michael Johnson, Entergy
• Chris Smith, Southern Company
• Ann Moore, Entergy
In addition to the awards for outstanding customer service, three electric companies and three utility representatives were also honored for their sustained efforts over the years to deliver excellent customer service. The winning companies and individuals in the sustained excellence category are:
Electric Utility Companies
• Southern Company
• Barry Mosser, AEP
• Janet Booker, Southern Company
• Judy Corrigan, Xcel Energy
“The electric companies and individuals honored today understand that at the heart of every successful business relationship is loyalty,” said Tom Kuhn, President, Edison Electric Institute. “To build this loyalty, means building human relationships and that requires constant and committed effort. These companies and representatives have done that, and they’ve done it by never stopping to help make their customers more energy efficient, more productive, and ultimately, more profitable.”
Over 700 votes were cast by National Key Accounts customers encompassing a wide variety of industries, including national brands such as Best Buy, HealthSouth, Staples, Marriott Hotels, The Limited, and Wal-Mart. The 2012 EEI National Key Accounts Customer Service Awards were presented during the EEI National Key Accounts Fall Workshop in Baltimore, Maryland.
About the EEI National Key Accounts Customer Service Awards
The EEI National Key Accounts Customer Service Awards are an annual awards program established by EEI’s National Key Accounts program’s Customer Advisory Group (CAG). The CAG is a group of 25 national chain customers that provide feedback, guidance, and support to EEI's National Key Accounts program. Through these awards, the CAG recognizes both individuals and EEI member companies that have provided superior service to multi-site customers.
About EEI’s National Key Accounts Program
Since its inception in 1988, EEI’s National Key Accounts Program (www.eei.org/na) has addressed the unique and growing needs of those commercial customers with multiple sites or outlets, including chains and franchise operations. Through the National Key Accounts network of electric utilities, these businesses gain a single point of contact at each utility that serves their company. This National Key Accounts executive can offer a variety of valuable services including expediting new service connections, providing information about rates and public policy issues that affect them, as well as suggesting ways to improve energy efficiency.