Order Information

ELECTRONIC SUBSCRIPTIONS: CLICK HERE.

Payment

• Prepaid Orders — Payments must be in US funds and made payable to Edison Electric Institute.  Prepayment is required for PDF products and electronic subscriptions.
• Credit Card Orders — Visa, MasterCard and American Express accepted.  Account number and expiration date are needed when ordering.
• Purchase Orders — Only EEI Member can place orders with a purchase order.  Purchase order number is required at the time of purchase.  Order will be invoiced following shipment.

*Appropriate taxes and shipping charges will be added to each order. Prices are subject to change without notice.

Shipping & Delivery

If an ordered item is temporarily out-of-stock, any in-stock items will be shipped immediately and out-of-stock items will be sent separately upon availability. Shipping charges are non-refundable.

• Standard Delivery — All EEI orders are shipped via UPS. Please allow two to four weeks for delivery. Delivery cannot be made to Post Office boxes. You will be informed in the event of any undue delay.
  
• Rush Delivery — Orders must be received by 12:00 noon EST to be shipped the same day. For orders charged to your FedEx account, please apply the standard Postage & Handling charge, plus the $10.00 rush fee. Orders shipped two day, double the appropriate Postage & Handling charge, plus the $10.00 rush fee.
  
• Electronic Publications — You will receive within three days of receipt of payment an e-mail containing a unique ID/password and instructions for downloading your file(s).

Returns and Refunds

Items in saleable condition may be returned for a full refund within 30 days of shipment date.  Videos, computer disks, CDs, and PDF files are not eligible for return or refund. Any items that are shrinkwrapped must be returned unopened.

For credit card payments, a credit will be issued to your account as the merchandise is received. Please allow two (2) billing cycles for credit to appear on your account statement. All other refunds will be made by check in the name of the paying party.

Questions?

Call the Edison Electric Institute at 800-EEI-5453 (U.S. & Canada) and 301-645-4222 (International).
Publication  Order Form  
Fax (301)843-0159
EEI Publications Center
PO Box 266
Waldorf, MD 20604

© 2008 Edison Electric Institute