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EEI Honors Electric Companies and National Key Accounts Executives for Outstanding Customer Service

WASHINGTON, DC (October 22, 2018) – The Edison Electric Institute (EEI) today announced the recipients of the 2018 Awards for Outstanding National Key Accounts Customer Service. There are two categories of awards, the National Key Accounts Program Award and the National Key Accounts Executive Award. Each of these categories also has an award for sustained excellence. The awards have been presented annually for the past 20 years and recognize EEI member companies and their National Key Accounts executives for providing superior service to multi-site customers. 

Votes were cast by EEI National Key Accounts customers, representing a wide variety of industries, including national brands such as Costco, The Home Depot, Marriott Hotels, Microsoft, Staples, TJX Companies, and Walmart. 

Recipients of the National Key Accounts Program Award for Outstanding Customer Service: 

FirstEnergy Corporation

Pacific Gas and Electric Company

Southern California Edison

Xcel Energy


Recipients of the National Key Accounts Program Award for Sustained Excellence in Outstanding Customer Service:

American Electric Power

Duke Energy Corporation

Florida Power & Light Company

Southern Company


Recipients of the National Key Accounts Executive Award for Outstanding Customer Service: 

Scott Mann, American Electric Power

Alexander Feliz, Pacific Gas and Electric Company

Susan Burchardt, San Diego Gas & Electric 

Chris Smith, Southern Company


Recipients of the National Key Accounts Executive Award for Sustained Excellence in Outstanding Customer Service: 

Darren Kelsey, American Electric Power

Janet Booker, Southern Company


Congratulations to this year’s winning companies and executives for their outstanding customer service and sustained excellence,” said EEI President Tom Kuhn. “Electric company National Key Account executives serve as vital partners, providing national key account customers with education and resources to meet their evolving needs and expectations.”

The Outstanding National Key Accounts Customer Service Awards were established by the Customer Advisory Group, a group of national chain customers that provide feedback, guidance, and support to EEI’s National Key Accounts program. EEI’s National Key Accounts program is a customer-oriented program where leading multi-site customers and electric company account representatives collaborate to develop efficient energy management strategies that can be integrated into facilities nationwide.

“The EEI Outstanding National Key Accounts Customer Service Awards recognize electric companies for their dedicated service to customers, educating them on current public policies that impact their business, validating the latest technologies, providing industry statistics, and creating a forum where customers can interact frequently with industry representatives,” said TJX Companies Assistant Vice President of Energy Supply and Technologies Andy Perrin.  “These companies and individuals strive to continually provide top notch, efficient customer service.”

Since its inception in 1988, EEI’s National Key Accounts program has provided resources for electric companies that have multiple sites and outlets, such as chains and franchise operations. Both industrial and commercial customers require unique approaches to their energy needs, and this network provides necessary advice and resources to establish processes that best serve customers. The program also offers resources and tools for customers to gain understanding of the current energy marketplace through workshops, communication outreach, and peer mentoring.

To learn more about the program, visit EEI’s website
here.




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