Categories | Selection and Judging | Recipients

The National Key Accounts Outstanding Customer Service Awards were established by the Customer Advisory Group (CAG), a group of 25 national chain customers that provide feedback, guidance, and support to EEI's National Key Accounts program.

Through these awards, the CAG recognizes both individuals and EEI member companies that have provided superior service to multi-site customers.

Award Categories

• The Executive Award for Outstanding Customer Service
  This award recognizes National Key Accounts executives who provide multi-site organizations with customer service and assistance that goes above and beyond expectations.
• Exceptional National Key Accounts Program
  This award is presented to regulated utility companies that have developed and/or maintained exceptional National Key Accounts programs based on quality customer service.

Selection and Judging

Award recipients are chosen by commercial customers in a nationwide open ballot. Winners of the National Key Accounts Outstanding Customer Service Awards are recognized at EEI’s spring National Key Accounts Workshop.

2011 Award Recipients

Outstanding Customer Service: Companies

• Southern California Edison
• Florida Power & Light
• Progress Energy

Outstanding Customer Service: Individuals

• Darren Kelsey, AEP
• Ann Carey, Avista Utilities
• Chris Smith, Southern Company

Sustained Excellence: Companies

• Southern Company
• Entergy
• AEP

Sustained Excellence: Individuals

• Barry Mosser, AEP
• Janet Booker, Southern Company
• Judy Corrigan, Xcel Energy

2009 Award Recipients

The nation’s leading chain and multi-site businesses named the winners of EEI's 2009 National Key Accounts Customer Service Awards program on November 2, 2009. Ten electric utility companies and four utility representatives were recognized for their outstanding service in the areas that the chains believe to be critical—Communication During Emergencies, Energy Efficiency Programs, and Overall Excellence.

The winners of the 2009 EEI National Key Accounts Customer Service Awards are:

Communication During Emergencies

• American Electric Power
• Entergy
• Progress Energy

Energy Efficiency Programs

• Florida Power & Light
• NV Energy
• Pacific Gas & Electric
• Portland General Electric
• Southern California Edison
• Xcel Energy
• Individuals:  Ralph Calleja (Florida Power & Light), Judy Corrigan (Xcel Energy), Marguerite Towne (National Grid)

Overall Excellence

• American Electric Power
• Entergy
• Southern Company
• Individual:  Barry Mosser (American Electric Power)